Landgate works with top-national brands to humanize their customer experience.

Our network of remote independent contractors — aka the Goodhands! Crew, is made up of best-in-class customer care pros. When you join the Goodhands! Crew, you will have access to apply to different contracts exclusive to Landgate and gain experience in different industries.

What is the Goodhands! Crew?

The Goodhands! Crew is our network of remote customer care pros.

What kind of work will I be doing?

Most of our client programs require handling inbound and/or outbound customer care calls, and/or emails. We work with clients in the following industries: education, hospitality, fitness, arts and crafts, real estate, health and insurance, senior living, nursing credentialing, sales and youth sports.

Will I be hired as an employee?

You will not be hired as an employee. Landgate customer care pros are independent Agents.

Overview

• A quiet and secure work environment during working hours
• A USB headset
• High-speed internet such as Cable, Fiber Optic or DSL
• A minimum of 10 Mbps download and 3 Mbps upload speeds
• An up-to-date computer with at least 8GB of RAM
• Windows 10 or Windows 11 Home, Pro or Pro for Workstations or higher

*We can only work with contractors located in the United States and Canada.

Ready to join our network of remote customer service PROs — aka the Goodhands! Crew? Here’s how to apply:

1. Create a candidate profile. 5 minutes
2. Add your Experience and Skills. 5 minutes
3. Take assessments. 30 minutes
4. Install and run PC scanner 3 minutes
5. Select client programs 3 minutes

Can I apply on a mobile device?

You can begin the application from your mobile device, but you will need to complete the PC scan step from the laptop or desktop you will use for work in order to complete the application.  You will receive an email from your assigned Agent to fill your application and submit your profile.

Is there a fee to join Landgate?

We will never ask you for banking information before or during the application process. Only when you’re hired

Do I need to apply more than once if there are multiple contracts that interest me?

No, you only need to apply to join the Goodhands! once. Once you are part of our network of remote customer care PROs, you will be able to view all open and “coming soon” contracts and select the client program you feel suits you best based on your experience, availability, and interest. We do not allow contractors to have more than one candidate profile.

Where can I work?

All of our customer care PROs work from home, as long as they are located in one of our acceptable locations. We can only work with contractors located in the United States and Canada.

I’ve passed the assessment. What comes next?

Candidates who qualify will be able to move forward to the next step in our application process, the PC scan. Once you complete the scan, you will be able to view all open and “Coming Soon” contracts and can select and complete the program-specific questions for the client program that interests you the most.

How do I know if I passed the assessment?

Once you submit the assessment, we will let you know if the assessment results meet our requirements. If your assessment results meet our requirements, you will continue to the next step of the application process, the PC scan. If the results of your assessment do not meet our requirements, you will be notified at that time. Please note, you will only be able to take the assessment once.

Can I retake the assessment?

Given the high-volume of applications that we receive, we do not allow candidates to retake the assessment. Please make sure you take the assessment in a distraction-free space and have plenty of time to complete it.

How do I select a client program?

Once you complete the PC scan on our online portal, you will be able to view all open and “coming soon” contracts. Select the client program that interests you the most and complete the program-specific questions. We will notify you by email if you were selected for the client program. Please make sure to complete all of the required fields to avoid any delays. For any “Coming Soon” contracts, we will notify you once they open for selection so you can complete the program-specific questions.

How do I prepare for my program?

Once you are selected to work on a client program, you will go through virtual preparation to learn the client’s business and customers before starting to work. Instruction can take anywhere from two days to several weeks, depending on the client. There is no cost or fees for preparation; you may receive a monetary stipend for your time, providing you meet all the program requirements.

I am a call center owner/IBO, can I partner with Landgate to have my agents sign up for Landgate’ contracts via my business?

We do not currently partner with other call centers, staffing companies, or IBOs. Interested applicants/potential agents must apply individually and directly with Landgate.

What will my schedule be?

Our customer care pros are able to schedule their work hours. When you join the Goodhands! Crew, you work when it’s convenient for you.

Are the opportunities part time or full time?

Our contract hours range between 15 to 40+ hours per week. Minimum requested hours vary depending on client program.

Can I work on more than one client program at a time?

Yes. Once you have successfully completed at least 50 hours on a contract, you will be eligible to add more client programs to your workload.

How much can I earn?

Landgate customer care pros have earned up to $20/hour plus bonuses and incentives. The pay structure varies depending on the client program. Some of our contracts are paid by the record or entry, while others are paid by talk minutes, sales, or a combination of both. Please refer to the job description of the opportunity that you are interested in for more information.

How will I get paid?

Landgate using paydirect as payment system to pay you for work performed. It offers flexible payment options such as direct deposit and debit card and visa Paycheck.

Since Landgate customer care pros are independent contractors, we cannot offer traditional benefits such as paid time off and health insurance. However, there are many perks to joining the Goodhands! Crew:

Technology Overview:

in order to work on a landgate program, agents must have their own full-size or all in one desktop personal computer, or the company service provide you the working kits to set up your workspace that meet the specifications listed.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks.

Operating Systems:

• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
• You’ll need Windows 10 or 11, either Home, Pro, or Pro for Workstations edition (Windows “N” or “S-Mode” versions are not allowed at this time). Mac support is limited to Intel-based machines with Windows 10 or Windows 11 installed via Apple’s Boot Camp utility. Compatible Mac machines must be running Windows to access and install client systems, which are not compatible with macOS.

Landgate staff will assist with the installation and configuration of our client’s software. There are times when we are not able to do this successfully because of your computer’s status and we may require you to uninstall certain software. In some situations, we may require you to reset your computer and reinstall Windows new. Landgate cannot assist you with this process.

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization) and are therefore not suitable for independent contractor use.

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current patches, critical updates, and service packs from Windows Update is requested. These guidelines are outlined for each program as agents are provided with the program offers.

What if I have a Mac?

Mac support is limited to Intel-based machines with Windows 10 or Windows 11 installed via Apple’s Boot Camp utility. Compatible Mac machines must be running Windows to access and install client systems. We do not support macOS, or any Mac with Apple Silicon (M1 and M2 processors).

Web Browser:

Most commonly, you will use Google Chrome. Other browsers you may be asked to use are:

• Mozilla Firefox
• Microsoft Edge

Processor:

We recommend the following processor types:

• Intel Core i3 / i5 / i7 / i9 (8th Generation or Higher)
• AMD A-Series APU (A6 / A8 / A10 / A12) running at 1.5 GHz or higher base processor speed
• AMD Ryzen 3 / 5 / 7 / 9 / Threadripper (2nd Generation or higher)

Note: The latest AMD Athlon processors are acceptable subject to individual review and are accepted at Landgate’ discretion

Processor classes explicitly not supported:

• Intel: Celeron, Pentium, Core, Core 2, Atom, Xeon
• AMD: Duron, Sempron, Turion, Phenom, E-Series APU, A-Series A4/A9, Athlon (old release)
• Apple: M1, M1 Pro, M1 Max, M1 Ultra, M2
• Qualcomm’s Snapdragon or any ARM/RISC based processor
• Any ARM based processor (example: Qualcomm Snapdragon processor)

Random Access Memory (RAM):

• 8 GB RAM or higher
• Landgate recommends the use of SSDs (Solid State Drives) when possible

Internal Storage:

At least 50 GB free space available

Display/Monitor:

Minimum Optimal Screen Resolution:

• 1440 pixels by 900 pixels OR 1280 pixels by 1024 pixels
• Recommended Screen Resolution: 1920 pixels by 1080 pixels (“Full HD”) or higher

Devices and peripherals needed:

• External mouse* (wired preferred)
• Keyboard (wired preferred)
• USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
• Mobile device

*We do not recommend using built-in laptop trackpad